Refund policy
Return & Refund Policy – Smilehub SA
At Smilehub SA, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
1. Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- The item must be in its original packaging
- Proof of purchase (order number or receipt) is required
⚠️ Important: Due to hygiene reasons, certain products (such as oral or personal care items) may not be eligible for return once opened or used.
2. Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved:
- Your refund will be processed within 5–10 business days
- The refund will be issued to your original payment method
3. Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
If you need an exchange, contact us with clear photos of the issue.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide photos/videos as proof
We will arrange a replacement or full refund at no extra cost.
5. Shipping Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
6. Non-Returnable Items
The following items cannot be returned:
- Used or opened hygiene products
- Items on clearance or sale
- Gift cards (if applicable)
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider (processing times may vary)
If the issue persists, contact us for assistance.
8. Contact Us
For any return or refund inquiries, please contact:
Email: support@smilehubsa.com
Response Time: Within 24 hours
Smilehub SA Promise
We stand behind our products and aim to give you a smooth, risk-free shopping experience.